Shopping: Open from 9 am until 6 pm

Soft Services Manager

Number of hours:


Number of vacancies:



Centre Management

Expiry date:

Open ended

Contract Type:


As the Soft Services Manager you will be required to manage the delivery of the security & cleaning
contracts to the standards required of ABM to a retail Shopping Centre outlet. You will be responsible for
ensuring that the site management centre, all public areas including associated service yards/roads,
loading bays, common areas and back of house areas are fully secured, safe and cleaned to a level of
service which exceeds the client’s expectations.

▪ Manage the delivery of the contract in line with company policies and procedures
▪ Manage all aspects of the ABM colleagues including, training
▪ Ensure all licenses and vetting for security teams are in place and updated accordingly
▪ Build and maintain a team that has the skills and diversity to deliver their tasks ensuring that
they have the tools to do the job
▪ Control the delivery of the staff rosters, completion of payroll and correct manning levels
ensuring compliance is always maintained
▪ Carry out daily centre audits to ensure high standards of cleanliness and a safe/secure
environment is evident throughout the centre at all times
▪ Manage recruitment, induction training, developing, and retraining of staff, to include customer
service training
▪ Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and
exceeds client requirements
▪ Plan any training required as soon as is practicable on identification of any needs and plot onto a
training matrix
▪ Prioritize all incidents ensuring all key personnel are kept fully always informed
▪ Ensure strict compliance to the Data Protection Act and associated regulations
▪ Ensure objectives, performance reviews and Toolbox Talks are completed monthly
▪ Lead the team in the identification of training needs and ensure accurate site records are always
▪ Provide weekend duty cover as required by the client
▪ Manage the incident and accident reporting procedures
▪ Ensure all assignment instructions and risk assessments are updated and meet the needs of the
site specifics specification and to BICS standards
▪ Manage maintenance activities and the correct/safe usage of all equipment on site ensuring any
faults are reported and resolved as a matter of priority, keeping the client always informed
▪ Correct usage of cleaning chemicals in line with COSHH regulations, ensuring minimal waste and
sufficient stocks are always maintained in conjunction with the client
▪ Ensure all team members are familiar with and adhere to the company’s & client’s onsite health
and safety policies and procedures

▪ Ensure welfare needs of team all team members are addressed in a prompt and expedient way,
obtaining advice and guidelines in line with ABM policy and procedures.
▪ Ensure we maintain a “one team” approach with the centre management team
▪ Undertake any reasonable duties as requested to meet the needs of the client and ABM Support

▪ Great communication skills and able to engage effectively, with a wide range of audiences
including clients, carers, staff, and other professionals
▪ Excellent written and spoken English and the ability to compile clear and concise written reports
▪ Good budget management skills
▪ Able to solve problem and make decisions
▪ Able to lead skills and have the ability to effectively manage change
▪ Preferable experience in working in a retail operational/ a Network Rail environmental
▪ Experience in using Outlook and Word

Essential skills
▪ BICSc Qualified
▪ IOSH Qualification or equivalent H&S qualification
▪ Security Qualified (SIA) and knowledge of industry best practice & CCTV license
▪ First Aid and Incident Management


Apply Here


– jobs -

Full Time

Sales Advisor – Jeff Bains

Read More
Full and part time

Retail Assistant – Stoke City Club Shop

Read More
Part Time

Sales Assistant – Quiz

Read More

Download our new app

Search The Potteries Centre on Apple and Android  to get the latest news, events and offers straight to your phone.