Keeping you safe and well during your visit
Shopping with us has changed. Find out how we’re keeping everyone who visits safe.
Following the recent Government announcement placing Stoke on Trent under Tier 4, The Potteries Centre will be operating on a partially open basis from 31st December 2020 until further notice.
In line with the new restrictions, all non-essential shops will close, but essential shops will remain open.
Some of our restaurants will also remain open for takeaway and some of our stores will be operating a click and collect service.
Our team will be on hand to make sure the centre remains a clean and safe place to visit.
We would like to thank our fantastic team who are working very hard in very challenging circumstances, to support our retailers, serve our communities and take care of one another. Our thoughts are with everyone during this difficult time.
Key information about your visit:
Please check on individual store pages for correct opening times.
Essential shops open:
•Selected stalls in the Market
•Pharmacy (9am to 5.30pm) in Superdrug (10am to 5pm)
•The Post Office
Stores offering click & collect:
- Beaverbrooks (11am to 3.30pm)
Pandora (Mon to Say 10am to 5pm, Sun 10am to 4pm)
Restaurants offering takeaways:
Starbucks Monday – Saturday 9.30am – 5.30pm
The Burger Priest
Our Quadrant Road entrance and main high street entrance is open, all other entrances are closed.
Our car park entrance and exit on Quadrant Road and the Hive restaurant car park is open, all other entrances and exits are closed. Park free for your first 30 minutes, don’t take your ticket to the machine, just head to the exit and the barrier will raise.
All toilet and baby changing facilities are temporarily closed.
What measures are in place for your essential visit?
You will need to wear a face covering. A face covering is something which safely covers the nose and mouth. Anyone not wearing one, could be refused entry to the centre or asked to leave. There are some exceptions, these being children under 11, people with disabilities or those with breathing difficulties. Members of the team will be on hand to support our visitors throughout their visit.
Social distancing will be essential and we have a range of additional safety measures inside. In terms of the in-centre experience, we’ll be asking people to follow a marked route and to keep apart at all times.
We have hand sanitisation stands at key points throughout the centre for everyone to use. We ask that everyone makes use of these when entering the centre and regularly throughout their visit.
Once inside, we ask everyone to do their part too and follow the official guidance and in-centre information displays carefully and the follow the marked routes shown by our floor stickers and directional stands.
Our teams will be managing the number of visitors inside and we will have controls in place at entrance and exit points to help us do that effectively. Where necessary, we will have a queueing system outside to regulate footfall.
We’d like to thank everyone for their patience and support as we serve our local communities in the way we know best.