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Shopping: Open from 9 am until 6 pm

COVID 19

Following the recent Government announcement placing Stoke on Trent under Tier 4, The Potteries Centre will be operating on a partially open basis from 31st December 2020 until further notice.

In line with the new restrictions, all non-essential shops will close, but essential shops such as The Pharmacy within Superdrug and The Post Office will remain open.

Some of our restaurants will also remain open for takeaway and some of our stores will be operating a click and collect service.

 

Shopping with us has changed. Find out how we’re keeping everyone who visits safe.

We would like to thank our fantastic team who are working very hard in very challenging circumstances, to support our retailers, serve our communities and take care of one another. Our thoughts are with everyone during this difficult time.

Essential shops open:

•Selected stalls in the Market
•Pharmacy (9am to 5.30pm) in Superdrug (10am to 5pm)
•Vision Express
•The Post Office

Stores offering click & collect:

  • Beaverbrooks (11am to 3.30pm)
    Pandora (Mon to Say 10am to 5pm, Sun 10am to 4pm)

Restaurants offering takeaways:

  • Chiquito
    Starbucks Monday – Saturday 9.30am – 5.30pm
    The Burger Priest

Car Park

Our car park can be accessed via our Quadrant Road entrance only, all other entrances are closed. The Hive car park is open and is accessible from Bryan Street. Park free for your first 30 minutes, don’t take your ticket to the machine, just head to the exit and the barrier will raise.

 

Entrances

Our Quadrant Road and main high street entrances are open, all other entrances are closed.

 

Toilet facilities

All toilet facilities and baby changing facilities are temporarily closed.

 

Opening hours

We are operating on a partially opened basis. Our centre hours are Monday, Tuesday, Wednesday, Friday and Saturday 9am to 6pm, Thursday 9am to 8pm and Sunday 10.30am to 4.30pm. Please check with your the essential store you wish to visit for their opening times as these may be different.

 

What measures are in place?

Face coverings

Everyone that visits us, whether that’s to work or to shop, will need to wear a face covering. A face covering is something which safely covers the nose and mouth. Anyone not wearing one, could be refused entry to the centre or asked to leave. There are some exceptions, these being children under 11, people with disabilities or those with breathing difficulties. Members of the team will be on hand to support our visitors throughout their visit.

 

Social distancing

Social distancing will be essential and we have a range of additional safety measures inside. In terms of the in-centre experience, we’ll be asking people to follow a marked route and to keep apart at all times.

 

Hand sanitisation

We have hand sanitisation stands at key points throughout the centre for everyone to use. We ask that everyone makes use of these when entering the centre and regularly throughout their visit.

 

Marked routes

Once inside, we ask everyone to do their part too and follow the official guidance and in-centre information displays carefully and the follow the marked routes shown by our floor stickers and directional stands.

 

Queuing

Our teams will be managing the number of visitors inside and we will have controls in place at entrance and exit points to help us do that effectively. Where necessary, we will have a queueing system outside to regulate footfall, so please come prepared with a coat and umbrella just in case.

 

We’d like to thank everyone for their patience and support as we serve our local communities in the way we know best.

Latest centre and stores information

Following the recent Government announcement placing Stoke on Trent under Tier 4, The Potteries Centre will be operating on a partially open basis from 31st December 2020 until further notice.

In line with the new restrictions, all non-essential shops will close, but essential shops such as The Pharmacy within Superdrug and The Post Office will remain open.

Some of our restaurants will also remain open for takeaway and some stores will be operating a click and collect service.

Please see our latest news page for the most up to date information. Thank you

Learn more