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Shopping: Open from 9 am until 6 pm

Services

Here’s where you’ll find all the services we have to offer at The Potteries Centre. If you still require assistance please use our contact form for any questions.

We welcome assistance dogs in the centre.  If your dog doesn’t wear a high-vis jacket or harness, it is sometimes difficult for our staff to recognise them so please make us aware.

Our terms and conditions for assistance dogs are:

Assistance dogs:

  • will not wander freely around the premises
  • will sit or lie quietly on the floor next to their owner
  • are unlikely to foul in a public place
  • access to assistance dogs is on a one dog per handler basis

Our toilets are temporarily closed.

You can find our Toilets on level 6 by Next, accessible by the double feature lift or escalator.

Our toilets are temporarily closed.

Accessible toilets operated by a Radar key can be found on level 6 by Next menswear and on the upper and middle mall by Debenhams.

Changing places facilities can be found in the Market hall.

Our parent and child facilities are temporarily closed.

Our dedicated parent and child facilities can be found on level 6 by Next menswear, these include an award winning room for baby changing and private feeding. Bottle and food warming facilities can be found here.

We also have some larger cubicles which can accomodate pushchairs in our ladies toilets.

Drop down baby changing tables can also be found in our toilets on the upper and middle mall by Debenhams.

You can find cash machines in the following locations:

  • Upper mall by the customer services desk
  • Middle mall by Millie’s Cookies
  • Middle mall by Topshop
  • ​The Hive outdoors by Chiquito

Our customer service desk is temporarily closed.

Stay connected wherever you are in the centre! We offer FREE Wi-Fi to all our shoppers. Make sure you sign-up as soon as you get to the centre to start surfing.

We understand that managing your prescriptions can be time consuming so let the team in Superdrug do it for you with our free Repeat Prescription Service and free NHS Electronic Prescription Service.

If you need help to keep on top of your prescriptions sign up to our free Repeat Prescription Service or register for our Electronic Prescription Service at the pharmacy within Superdrug. Speak to a member of the team for more information.

We have photo booths located in the lower mall by New Look and the middle mall by Topshop for all your passport photo needs.

H20 Car Valeting on level 4 of the multi storey car park offer a range of services from an entry level wash and wax, through to an intensive Five Star programme including paintwork protection and a High Definition Wax.

The Post Office is located within WHSmith on the upper mall. Key facilities include mailing services, shopping returns, currency exchange, bill-paying and banking services, envelopes, packing materials, stationery and more.

 

Keep checking back for the launch of our new Family Club. If you’d like to be kept up to date with Family club news and offers click here.

Amazon Lockers

We have two Amazon Locker self-service kiosks where you can receive or return your parcels. Select ‘Flax’ as your Amazon location for the lockers by Debenhams homeware or select ‘Koa’ for the lockers on the car park lift lobby level 2.

 

How does Amazon Locker work?

Amazon Lockers are self-service kiosks where you can receive or return your Amazon.co.uk parcels. You can select a locker location and collect or drop off your parcel at a time that’s convenient for you. There is a charge of £1.99 to have an item delivered to the locker and the item will arrive the next day.

How do I start using Amazon Locker Flax or Koa?

Firstly you need to add Amazon Locker Flax to your Amazon.co.uk address book:

  1. Click on this link amazon.co.uk/addflax or www.amaxon.co.uk/addkoa
  2. You’ll be redirected to the Amazon sign in page. When prompted, sign into your Amazon.co.uk account.
  3. Once you’re signed in, we’ll automatically add the Amazon Locker address to your Amazon.co.uk address book.
  4. Once the address is in your address book, you can select “”Dispatch/Return to this address”” during the checkout/returns process and complete your transaction as usual. All items must be eligible for delivery to a locker.

Collections

Once your parcel is delivered to the Amazon Locker, you’ll receive an e-mail notification with a unique pickup code. When you arrive to collect your parcel, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.

All parcels delivered to locker locations must be picked up within three business days. If you’re not able to collect your parcel within this timeframe, the parcel will be returned for full a refund.

Returns

To return an Amazon parcel via Amazon Locker, create a returns label using the Returns Support Centre. This will generate an email with your unique return code. When you arrive at the locker, enter your return code into the keypad and follow the instructions on the screen.

How do I find the Amazon Locker Flax or Koa?

This location is open 9am to 5:30pm Monday to Wednesday, 9am to 8pm on Thursday, 9am to 5.30pm on Friday, 9am to 6pm on Saturday, and 10am to 4pm (will the car park one be open later?) on Sunday. For more information on Amazon Locker visit their homepage at www.amazon.co.uk/locker.

Latest centre and stores information

Following the recent Government announcement placing Stoke on Trent under Tier 4, The Potteries Centre will be operating on a partially open basis from 31st December 2020 until further notice.

In line with the new restrictions, all non-essential shops will close, but essential shops such as The Pharmacy within Superdrug and The Post Office will remain open.

Some of our restaurants will also remain open for takeaway and some stores will be operating a click and collect service.

Please see our latest news page for the most up to date information. Thank you

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