IMAGINE. MAKE. PLAY. SHOP. EAT. CREATE. MEET. DO.

Shopping: Open from 9 am until 6 pm

Families

Parent and baby room

Our parent and baby room is temporarily closed.

Our dedicated parent and child facilities can be found on level 6 by Next menswear, these include an award winning room for baby changing and private feeding. Bottle and food warming facilities can be found here.

We also have some larger cubicles which can accomodate pushchairs in our ladies toilets.

Drop down baby changing tables can also be found in our toilets on the upper and middle mall by Debenhams.

 

Lost children

If you become separated from your child, parents and guardians can call 01782 220302 to speak directly to our customer service team who will be more than happy help you.

Here’s some top tips for parents

  • Teach your child to recite their name, address and telephone number.
  • Encourage young children to stay close and hold your hand.
  • Make sure that children know that they can speak to any of our team.

If you are little and lost

  • If you are in a shop, restaurant or on the malls look for a member of staff in a uniform or wearing a name badge.

 

Sign up to our Family Club

We’ll soon be launching a brand new Family Club. Sign up to be kept up to date with latest news and offers.

 

Games Room

We continue to follow the official guidance from Public Health England carefully and are monitoring the situation closely. Naturally, the health and well-being of all our visitors and staff is our absolute priority. We have made the decision to temporary close our Games Room.

The games room is inclusive for all ages with age suitable areas and aims to engage families to spend quality time together. It’s free to use and is open throughout the shopping centre opening hours. Whether families have got 5 minutes to grab in-between shopping for school shoes or an entire afternoon to spend time together, we aim to make this experience more enjoyable.

The soft play area has now moved from outside Lush into the games room allowing our younger shoppers (under 5 years of age) to let off some steam.

The games room can be found in the lower mall.

Latest centre and stores information

Following the recent Government announcement placing Stoke on Trent under Tier 4, The Potteries Centre will be operating on a partially open basis from 31st December 2020 until further notice.

In line with the new restrictions, all non-essential shops will close, but essential shops such as The Pharmacy within Superdrug and The Post Office will remain open.

Some of our restaurants will also remain open for takeaway and some stores will be operating a click and collect service.

Please see our latest news page for the most up to date information. Thank you

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