Services
Here’s where you’ll find all the services we have to offer at The Potteries Centre. If you still require assistance please use our contact form for any questions.
We welcome assistance dogs in the centre. If your dog doesn’t wear a high-vis jacket or harness, it is sometimes difficult for our staff to recognise them so please make us aware.
Our terms and conditions for assistance dogs are:
Assistance dogs:
- will not wander freely around the premises
- will sit or lie quietly on the floor next to their owner
- are unlikely to foul in a public place
You can find our Toilets on level 6, accessible by lift, escalator or stairs. We also have baby change, and accessible toilet facilities on level 5 by TG Jones and the Post Office, and on Level 3 by Flannels.
Accessible toilets can be found on on Level 5 by TG Jones and the Post Office, and on Level 3 by Flannels.
Another accessible toilet can also be found on Level 6, operated by a Radar key
Toilets and changing places facilities can also be found in the Market hall.
Our dedicated adult and child facilities can be found on level 6, these include a room for baby changing and private feeding. Bottle and food warming facilities can also be found here.
We also have some larger cubicles which can accommodate pushchairs in our ladies toilets on level 6.
Drop down baby changing tables can also be found in our toilets on on level 5 by WHSmith and the Post Office and on level 3 by Flannels.
Introducing the ultimate time-saver! A new Wash.ME self-service launderette is now available at The Potteries Centre, Hive car park by Nando’s. You can now fit 3 loads in 1 wash while you shop or run errands.
The Wash.ME laundry unit features:
💦 9kg washer
💦 20kg washer
🌀 20kg dryer
Visit us today and make laundry day stress-free!
Here’s some tips and tricks.
5 things not to put in a washing machine.
What to do if the dryer isn’t working properly.
I can’t retrieve my washing
For any breakdown or customer queries in the future, please email us at [email protected] or contact our customer service team through our online Help page. – https://help.megroup.uk/
From here you can contact the support team via our live chat service, WhatsApp or email.
Additionally, our automated form allows you to report a faulty machine quickly and easily, without needing to contact a team member directly. For more information, visit: https://help.megroup.uk/help/broken-machine
You can find cash machines in the following locations:
- Level 5 by Jack & Jones
- Level 3 by Millie’s Cookies
Please speak to any member of our team if you have any queries.
Stay connected wherever you are in the centre! We offer FREE Wi-Fi to all our shoppers. Make sure you sign-up as soon as you get to the centre to start surfing.
We understand that managing your prescriptions can be time consuming so let the team in Superdrug do it for you with their free Repeat Prescription Service and free NHS Electronic Prescription Service.
We have photo booths located on Level 1 near Midlands Air Ambulance, on Level 3 near our entrance at Quadrant Road and next to Deichmann, and on Level 5 for all your passport photo needs.
The Post Office is located within TG Jones on Level 5. Key facilities include mailing services, shopping returns, currency exchange, bill-paying and banking services, envelopes, packing materials, stationery and more.
We currently do not offer any EV charging points on our car park.
Looking for a place to hold any meetups or gatherings? Our new Community Hub is available to book for free for local community groups or charities that need a spot for small social events – it can be anything from charity meetings, volunteer fairs, mother and baby groups, knitting circles, to anything else you can think of!
To enquire about booking the space or for any other questions, email [email protected]
Amazon Lockers
We have an Amazon Locker self-service kiosk where you can receive or return your parcels. Select ‘Flax’ as your Amazon location for the lockers down the escalator from The Entertainer on level 3.
How does Amazon Locker work?
Amazon Lockers are self-service kiosks where you can receive or return your Amazon.co.uk parcels. You can select a locker location and collect or drop off your parcel at a time that’s convenient for you. There is a charge of £1.99 to have an item delivered to the locker and the item will arrive the next day.
How do I start using Amazon Locker Flax or Koa?
Firstly you need to add Amazon Locker Flax to your Amazon.co.uk address book:
- Click on this link amazon.co.uk/addflax or www.amaxon.co.uk/addkoa
- You’ll be redirected to the Amazon sign in page. When prompted, sign into your Amazon.co.uk account.
- Once you’re signed in, we’ll automatically add the Amazon Locker address to your Amazon.co.uk address book.
- Once the address is in your address book, you can select “”Dispatch/Return to this address”” during the checkout/returns process and complete your transaction as usual. All items must be eligible for delivery to a locker.
Collections
Once your parcel is delivered to the Amazon Locker, you’ll receive an e-mail notification with a unique pickup code. When you arrive to collect your parcel, enter your pickup code or scan the barcode using the barcode scanner and follow the instructions on the screen.
All parcels delivered to locker locations must be picked up within three business days. If you’re not able to collect your parcel within this timeframe, the parcel will be returned for full a refund.
Returns
To return an Amazon parcel via Amazon Locker, create a returns label using the Returns Support Centre. This will generate an email with your unique return code. When you arrive at the locker, enter your return code into the keypad and follow the instructions on the screen.
How do I find the Amazon Locker Flax or Koa?
This location is open 9am to 5:30pm Monday to Friday and 10am to 4pm on Sunday. For more information on Amazon Locker visit their homepage at www.amazon.co.uk/locker.